Refund Policy
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Digital Xite Refund Policy
Welcome to Digital Xite! We appreciate your trust in our digital marketing services. Our refund policy is designed to be fair and transparent, outlining the terms and conditions for refunds.
Satisfaction Guarantee
We strive to deliver exceptional results with our digital marketing services. If, for any reason, you are not satisfied with our services within the first 30 days of engagement, you may be eligible for a refund.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Notification:
- Contact our customer support team at support@digitalxite.com within the first 30 days of service to inform us of your dissatisfaction and request a refund.
- Provide Details:
- Clearly outline the reasons for your dissatisfaction and provide any relevant details or documentation to support your request.
Refund Eligibility
Valid Reasons:
- Refunds will be considered for valid reasons such as service non-performance, technical issues, or failure to meet mutually agreed-upon objectives.
Evaluation:
- Our team will carefully evaluate each refund request to ensure it aligns with the terms outlined in this policy.
Refund Process
Decision:
- Once your request is received and evaluated, we will notify you of the decision.
Refund Issuance:
- If your refund request is approved, we will initiate the refund process using the original payment method.
Non-Refundable Items
Customized Services:
- Services that are specifically customized for your business, such as tailored marketing strategies or unique content creation, may not be eligible for a refund.
Third-Party Costs:
- Any third-party costs incurred on your behalf, such as advertising fees, are non-refundable.
Cancellation Policy
If you decide to cancel our services after the initial 30 days, please refer to our Cancellation Policy for details on prorated refunds and any applicable fees.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to our customer support team at support@digitalxite.com.
Thank you for choosing Digital Xite. We are committed to providing effective and satisfactory digital marketing solutions.